calzedonia customer service email

Companies can ask for reviews via automatic invitations. Received my order late. Yes, you can always change your mind on calzedonia.com and return them free of charge. Anyone can write a Trustpilot review. Customer service slow to nil. Hello Kate! Called and called after it wasnt reshipped. Simple! !Please be aware before buying anything from this company! I added an order, they charged my credit card. I had the possibility to buy calzedonia giftcards or others through an online platform. Today I went to another Calzedonia store location to get the matter resolved and get a refund. 60% off Sale items. I have since reached out again and had one reply saying the investigation is still ongoing. My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. How miserable! They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. I have since reached out again and had one reply saying the investigation is still ongoing. Description. Thank you, Calzedonia Customer Satisfaction Team. Then like us on Facebook and follow us on Twitter. Select a type of request so that we can assist you better. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. I tried to go through the delivery service to change the address, but couldnt change it. I never got a a response back. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. How to contact Calzedonia customer service? Discover our collections for Women, Men and Children. Placed an order a while ago - said it's shipped. Overview. I ordered several bikinis with express delivery. Horrible experience ordering online and talking to customer service Dorotea! I contacted you about this the 24. I have spent way too much time on this without finding a solution. The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. Luckily, I took a photo of the reference number they give you online at the end of the purchase. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. You replied once and all rest have been ignored. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Will not be wasting anymore money for the poor quality. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The contact formula on Calzedonia's webpage is not working either. Get started now and lets get this sorted. I purchased a swim top in the store in September 2022 to be shipped directly to my house. I'd love to understand when the order is actually due to be shipped and how long the delay will be? Verification can help ensure real people write reviews about real companies. I have had no issues. All orders placed after 12:00PM EST will And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I now have to pay 2.95 to have a courier pick it up at my place! Hopefully I get my money back this week. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. , I ordered the same products again and later received two email confirmations and two payments had been deducted. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Then I got an email to say they are investigating it. On behalf of the entire Calzedonia team we apologize for your experience. I believe that this company is a scam. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Worst experience ever! This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. I used to buy swimsuits, tights, socks, everything. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. Terrible customer service. Absolutely disgusting in every aspect. I have to give them their due that they were most helpful. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. 3 months!! It is effortless to become a Calzedonia member. I dont understand how this company is in business still! You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. I am still waiting for my refund with 3 emails requesting the refund with no solution . can directly access the "FOLLOW YOUR ORDER/ RETURN" section. It was not true, after over a month I am still chasing the items or a refund. No wonder people say you are a scam. In the meantime discover our social networks We use dedicated people and clever technology to safeguard our platform. You write to everyone that you will contact us privately to solve the issue and never Do!!! We also ensure all reviews are published without moderation. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. Extremely poor service from Calzedonia customer service team. Please call or email us at [insert phone number & email address. After that, they decided to cancel the order without reason. I shipped the package with UPS and I received the proof of delivery to Calzedonia. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. I absolutely dont recommend buying calzedonia giftcards: it's a scam. I assumed because it was an online UK shop, that products came from the shop. I ordered 5 more pairs in 2022 and the product is NOT the same. Find out how we combat fake reviews. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. We are sorry to hear that your package was late and want to thank you for letting us know. In this Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. By signing up, you agree to the Please check with your phone provider if you are unsure about how much a call will cost. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. What's going on??!!!! Reply from Calzedonia. after logging in to your account. My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have tried messaging on facebook and emailing - no response. Privacy Policy It goes against our guidelines to offer incentives for reviews. Not recommend to buy with Calzedonia. We use dedicated people and clever technology to safeguard our platform. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. THEY DID NOT GIVE ME ALL MY MONEY BACK. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! Ilegal and super impolite. You can be certain that youre talking to the right person at the right time. { open = false }, 3000) So, no more for me. . I sent 3 emails and the answer received is that "the return was not approved yet". Discover our collections for Women, Men and Children. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Will never order from this company!! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I used to buy swimsuits, tights, socks, everything. Hi Lena, Thank you for your review!We apologize for the negative experience. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! ** update - over two weeks since writing this review and still no refund. | Read 21-40 Reviews out of 193 I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors????

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